Software Maintenance
Leave the software maintenance to us so you can focus on your business
Our support and maintenance services are a no-brainer
We design a unique program for each customer based on your support and maintenance needs. Whether you're rolling out a custom Prophecy solution or transitioning from a third-party system, we are here to help. Our support and maintenance experts are pros at solving problems on-time and on-budget.
Full-Cycle, 24/7 Services
Prophecy support services are designed to meet even the most rigorous needs of our customers. Whatever your schedule, we'll be there for you.
Cyber Security
Prophecy support specialists can provide valuable user guidance, resolve source code issues, and optimize your system's functionality to improve performance.
Veracode Greenlight Support
We believe that proactive monitoring is the key to providing uninterrupted business services. Prophecy specialists will create an automated system to immediately diagnose and respond to any problems with your application.
Contrast Scan
A vulnerable system is one of the main threats to any business. Prophecy engineers can audit your system to identify and fix potential flaws before they become issues. We'll also ensure your platform is automatically processing security updates regularly and reliably.
Our Advantages and Approach
We understand
your business
We know how much the stability of a software solution impacts your business. Our goal is always to make your software as reliable as possible so that eventually, the only thing you'll need us for is adding new features.
Fast and Effective Responses
​Thanks to our global business model and highly qualified personnel, we are here to support your business every day, at any hour. You can always rely on our fast and efficient response to whatever issue you're experiencing.
Established & Proven Procedures
Prophecy uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement. You can always track the progress and outcomes of your service request in real-time.
Customer-Friendly
Expertise
We genuinely love helping our customers, and this is one thing that really differentiates us from our competitors. Prophecy specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.
Taking Over a Third-Party Application
Sometimes things just don't work out and you need a new solution. Prophecy can transform projects from other developers and ensure a flawless transition to high-quality software.
Assessment
We start each transition process by performing a 360-degree assessment of your application to find out exactly what's wrong. Then, we figure out exactly how to fix it.
Planning
Next, Prophecy experts will create a detailed plan for tracking your application's performance bugs, prioritizing improvement goals, and meeting your timeline and budget.
Execution
We understand that getting your project back on-track is vital to your business success. That's why Prophecy support specialists are trained to work as quickly as possible.
Maintenance
Prophecy always wants to move your system forward, not focus on the past. After we've found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most maintenance will focus on improving features as your business needs evolve.
​Microservices development
and DevOps Support
A comprehensive tool for Steel construction builders, allowing tracking equipment and materials, track man-hours, bill the customers and send payments to vendors, scheduling and management tools, making the estimation on-the-go and real-time reporting. The system handles hundreds of customers, thousands of man-hours, and dozens of millions of dollars of construction and materials costs.
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Technologies: PHP, MySQL, Apache, Debian, Amazon, Symfony
What Our Customers Say About Us
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John S